Job Description
As Tech Support, you will provide technical support for hardware and software by telephone, e-mail, chat and remote
utilities for resolution of customer issues to ensure quality support and professional standards on each contact. You will provide excellent customer service experience while solving technical problems in an efficient and accurate manner.
Key Responsibilities
- Manage time effectively in order to obtain performance criteria objectives while creating a strong
and efficient customer experience. - Maintain accurate records of customer information to track customer history and report recurring
problems to customer’s product or service provider. - Escalate complex issues to appropriate team following customer specific escalation procedures.
- Perform and complete related tasks and projects as assigned.
Required Skills and Qualifications
- Strong customer service skills.
- Excellent written and oral communication skills.
- Professional attitude and goal oriented work ethic.
- Strong understanding of customer-support standards and processes, including problem resolution.
- Willing to work for an IN-HOUSE account.
- Preferably 1-4 Years Experienced Employees specializing in Technical & Helpdesk Support or
equivalent. - At least 1 year of working experience in the related field is required for this position.
- Candidate must possess at least a Vocational Diploma, Short Course Certificate, or Bachelor’s/College Degree in any field.
- Experienced using Microsoft Windows and Linux-based operating systems.
- Basic knowledge of the Internet, web hosting and online software.
- Understanding of TCP/IP protocols and Internet connectivity.
- Applicants must be willing to work in Makati City.
To apply, please send in your resume to careers@agentrix.com.ph
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